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Ticket status
After creating a ticket, your agent may assign a statusĀ to the ticket. A status is an indicationĀ for you to track what is going on with your ticket. You c...
Mon, 24 Aug, 2020 at 12:20 PM
Ticket flow
Dear customer, For the best efficiency of handling your tickets, we made a flow chart. This flow chart indicates the flow we intended with our ticke...
Thu, 25 Jun, 2020 at 2:31 PM