If you run into questions or issues before, during, or after a migration, our Support Desk is here to help. This article explains how to reach us and what information to have ready. 


How to contact us:


What to have ready before you contact Support
To help us assist you as quickly as possible, please collect the following information before reaching out:

  1. Your current Typical Manager version (for example, 2024.1 or 2025, including the build number if known).
  2. The target Typical Manager version you want to migrate to.
  3. Your SQL Server version (for example, Microsoft SQL Server 2019, 2022, or 2025).
  4. Your AutoCAD Electrical version (relevant especially for migration to Typical Manager 2026).
  5. A short description of where you are in the process — have you started the migration yet, are you planning it, or did you run into an error?
  6. Any error messages you have seen, ideally with screenshots or exact wording.


When to contact Support

  • Before you start, if you are unsure which migration path applies to you.
  • If your current version does not meet the minimum source version requirement.
  • If your SQL Server or AutoCAD Electrical version is no longer supported in the target release.
  • If you encounter unexpected behaviour or error messages during migration.
  • If the migration completes, but your existing data does not behave as expected afterwards.


We are here to guide you through the process and help you make the migration as smooth as possible.